POLICIES BY WEHANTAR SDN BHD  

This Policies of WeHantar Sdn Bhd (“Policies”) govern your access to and use of our services in  relation to making orders, shipment of orders, payments in relation your orders, refunds and  cancellation of orders by you and WeHantar’s customers (“Services”) which are made available to  you by WeHantar Sdn Bhd, a private limited company incorporated under the Malaysian  Companies Act 2016 and having its registered address at 7-2, Plaza Danau 2, Jalan 2/109F, Taman Danau Desa, 58100 Kuala Lumpur, Malaysia and a business address at Level 33, IB Tower, 8 , Jln Binjai, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (“WeHantar”).  

Please read these Policies carefully and contact us if you have any queries. These Policies govern  your rights to access and use the Services and these Policies form integral part of WeHantar’s  Services to you. By reading, acknowledging and signing up for the Policies, you agree to be bound  by the terms set out in this Policies. You also confirm that you have read and agreed to the Policies. 

POLICY ON SHIPPING OF PACKAGES 

Delivery & Schedule of Packages 

1. WeHantar offers both collection and delivery services on a door-to-door basis to you,  whereby we would collect your package from your address (being the sender of the package)  and to the address of the intended recipient (“Intended Recipient”) via WeHantar’s  platforms. 
2. The Services rendered by WeHantar enables you to make arrangements and schedule  deliveries of packages to the designated address(es) by independent third-party providers  of delivery services who are affiliated with WeHantar. We also reserve our rights to appoint  and hire any third-party providers without further notice to you for purposes of expediency  and rendering safe and efficient services. 
3. Our collection and delivery service cover a wide range of areas, all across states in the  Association of Southeast Asian Nations (ASEAN). Our coverage may differ at our discretion,  from time to time, and may be changed without further notice to you.  
4. Our operating hours range on Mondays to Sundays, subject to public holidays in each of the  states and other operating hours which may not be fit for collection or delivery of your  packages.  
5. We offer a maximum limit of up to 75kg or up to the capacity of our boxes for the collection  and delivery of your package(s). Should you opt to send the package by using our box:- 
   1. you agree to make full payment and provide your address and the intended recipient’s  address and details on our platform;  
   2. once payment has been completed, we would deliver the box to your address (as  provided by you in our platforms) and a pick-up of the box will be scheduled to the  intended recipient;  
   3. you shall accept the box on an “as is” basis, where you shall not make any alterations,  amendments, changes and/or modifications to the box provided by WeHantar in any  way whatsoever; 
   4. should WeHantar finds that any alterations, amendments, changes and/or  modifications were made to any or all parts of the box, we reserve our rights to reject  the modified box;  
   5. WeHantar also reserve our rights to deliver you a new box following the size of the  item to be delivered;  
   6. all payments made for the modified box shall not be refunded to you and you agree  that surcharges on the new box shall be imposed upon you; and  
   7. we reserve our rights to reject any collection and delivery of any packages which  exceed the limit and return the package to you. 
6. We are also committed to ensuring that all packages are collected and delivered in a timely  manner to all our customers.  
7. In case of a missed collection of a package, you agree to bear the responsibility to inform us  of the designated time and place of collection upon which we shall arrange for the same to  be collected. If you do not inform us of such missed collection:-
   1. we would notify and make follow-ups with you of the missed collection of the package  and that you shall respond to us promptly on the time and place of collection or to  any queries made by us;  
   2. if you fail to respond to our notification after receiving notifications from us and within  the time prescribed by us, order(s) made by you shall be deemed to have been  collected and delivered; and  
   3. we reserve the right to retain all payments made by you for such orders.  
8. In the event the intended recipient of a package is not present at the delivery address upon  our rider’s time of delivery, our rider would give a call to the Intended Recipient. If the  Intended Recipient is not available to receive a package:-
   1. we will arrange a designated time for the delivery of the package upon arrangements  with the Intended Recipient or if the Intended Recipient has opted to collect the  package, the designated time for collection shall be made by us and we would inform  the Intended Recipient accordingly;  
   2. any modification of delivery details to the Intended Recipient, be it by you or the  Intended Recipient shall be subjected to surcharges at our discretion, according to our  prevailing rates; and  
   3. we will provide updates on the progress of the package delivery based upon the  contact details provided by you for both you and the Intended Recipient. Such updates  will be based upon each stage of the delivery, i.e., when the package is collected from  you, in transit and/or delivered to the Intended Recipient.  
9. You agree that by signing up to our Services, you shall not assign, designate or order any  forbidden, illegal and/or prohibited items or any items which may violate any laws  (“Prohibited Items”). In the event such package contains any Prohibited Items:-
   1. we reserve our rights to impose surcharges on you and that your package may not be  returned to you; 
   2. no refund of any orders will be made, and we will not entertain any claims for  compensation by you;  
   3. we also reserve our rights to dispose of the Prohibited Items, in whole or in part, in  accordance with the applicable and relevant legislation(s);  
   4. additional charges incurred for such disposal will be imposed on you, the Intended  Recipient and/or both parties, without any further notice to the parties. The parties,  whoever is subjected to the additional charges shall be responsible to effect any  additional charges or outstanding payments prior to the delivery of the package.  Failure to complete such payment would entitle WeHantar to withhold the package  until payment is cleared;  
   5. we further reserve the rights to intercept, investigate and/or withhold the contents of  a package suspected to contain the Prohibited Items and/or packages suspected to  be related or are in connection to any criminal offences; and/or  
   6. the law enforcement will be notified of the Prohibited Items as and when deemed  necessary and shall be dealt with on a case-by-case basis by us.  

PAYMENTS & REFUND POLICIES 

Price & Payment  

1. Prices are quoted in Malaysian Ringgit (MYR), Indonesian Rupiah (IDR), United States Dollar (USD) or local currency published on WeHantar’s website or any of its platforms which may be online or otherwise. Any other prices e.g., additional charges to either you or the Intended Recipient, customs and taxes shall be  subjected to the location of the Intended Recipient. You must effect payments in the  currency wherein the Services are rendered.  
2. If you do not hold an account in the relevant currency, payment may be made by debit or  credit card (or any such method of payment which WeHantar may offer from time to time),  and your card company should exchange the amount charged to the currency of your  country at their current rate(s) in accordance with the prevailing currency where the  exchange occurs.  
3. You shall ensure that all payments in relation to customs or taxes are to be completed  before our delivery of the package. We shall not be responsible for any payments on  taxation, the delay, failure or insufficient payment for taxes on any applicable laws and at  the rates determined by the local authorities. If payments which are to be made for taxes as  required by the local authorities (dependant on where taxes are applicable):- 
   1. we will notify you of any taxes payable by you in the course of the delivery of the  package; 
   2. you shall ensure to complete the taxes payable by you within 30 days of our first  notification to you; 
   3. if you fail to make payments within the prescribed period, you agree that we are  entitled to:-
      1. withhold the delivery of the package until payments are cleared; and/or
      2. the package assigned by you shall be deemed to be our property without any  further notice to you.  

Refund of Monies Payable To You  

1. You are entitled to refunds on orders made on any of our platforms, and solely due to any of the following circumstances:-
   1. if you discover that an order was wrongly placed;
   2. if you discover that you have paid more than the prescribed rates in our platforms; 
   3. if a package is found to have been damaged when the Intended Recipient accepts the  package from our riders and that such damage is solely due to our fault, negligence and/or omissions; and/or
   4. requests for refunds may be made at our platforms detailing your reason for refunds,  particulars of your order, the tracking number (if assigned) and shall not exceed 24 hours on the following grounds:- 
      1. shall not exceed 24 hours after the Intended Recipient has accepted the  package; and  
      2. the Intended Recipient shall provide clear proof that the damage incurred onto  the package is due to the negligence of WeHantar’s handling of the package,  and not when such package is prepared by the sender or unpacked by the  Intended Recipient or that it was handled by other third party, e.g., customs  officers pursuant to Clause D2(a) below.  
2. You are not entitled to refunds on orders made on any of our platforms if the reason for  refunds falls under the following circumstances:- 
   1. you opted to use another service provider after making such order for whatsoever  reason, be it price or service of any other terms which you may found to be more  favourable to you;  
   2. a package was damaged due to your fault, negligence and/or omissions during the  preparation, packaging or any part of the course of delivery, including failure to  diligently secure the packages (e.g., seal or wrap or no warnings on fragile items in the  package); 
   3. you find the Services rendered to you unsatisfactory even though we have collected  and delivered the package to the Intended Recipient;  
   4. you have relied on any other representations made by any other third parties than us  in using our Services; and/or
   5. we reserve our rights to amend any of these Policies on refunds and may inform you  from time to time on such amendments. 

CANCELLATION POLICY 

Cancellation of Orders  

1. We strive to provide you with the best service for the door-to-door delivery of your package.  However, you may cancel your orders within 24 hours after the order was made.  
2. You are not entitled to cancel on orders made on any of our platforms for any reasons  whatsoever, except:- 
   1. such cancellation is due to any of the occurrence of an event which are not within our  control, including but not limited to the following circumstances:- 
      1. any acts of God;  
      2. bad weather conditions, including floods, heavy rains or thunderstorms;
      3. mechanical breakdown;  
      4. vehicle accidents; 
      5. strikes; 
      6. closures of any public or private roadways;  
      7. governmental announcements, declarations and/or regulations which may  impact the performance of WeHantar’s Services to you;  
      8. custom controls; 
      9. immigration checks;  
      10. any ambiguous labelling of any consignments which may be misleading to  our affiliates, agents, employees, or staff; and/or  
      11. any other causes which are beyond WeHantar’s control;  
   2. if you have not received any response from WeHantar on the delivery of boxes or  package upon making an order within 3 days of making such order or any technical  difficulties arising thereto.  
3. If you decide to cancel your order(s) placed with us, you are required to state your reasons  for such cancellation and WeHantar will be notified on such cancellation.  
4. We also receive our rights to amend of these Policies on cancellation and may inform you  from time to time on such amendments.

Compensation For Lost or Damaged Packages  

1. We are committed to ensuring that your package(s) are collected and delivered safely at  their assigned destinations.  
2. Any claims for packages that are damaged, impaired and/or lost may be made insofar as  the conditions of the packages are due to the fault of WeHantar or our affiliates, after  making due and careful diligence into the aforesaid conditions of such packages.  
3. Claims for compensation may be made directly at our website, the link provided during your  order of the delivery, email to us at info@wehantar.com or by our customer line at +60 18 – 322 6530. Details of your claim must include:- 
   1. proof of delivery of the package;  
   2. proof of address assigned for the delivery of the package; and/or  
   3. photographs or videos demonstrating the damaged item.  
4. We aim to respond to your claims or queries as soon as possible. However, any complaints  or claims made would take at least 3 working days for our response, depending on the  volume of claims or queries received at the time your claim is made. 

By agreeing to these Policies, you acknowledged that you have read this entire Policies of  WeHantar Sdn Bhd and agree to all of the provisions prescribed herein and together with any  amendments of these Policies. You also understand that you have effected a digital signature or  acknowledgement which you intend that the effect of such signature or acknowledgement shall  be the same as if the same has been signed by hand.